• Why has my premium changed?

  Understand why your monthly payments have changed The Insurer reserves the right to modify the amount of the annual premium on each anniversary date of the contract. In this case, you will be informed at least two months before the anniversary date. You may, however, notify your opposition to the change in annual premium by cancelling your membership: E-mail to hello@depozen.com Telephone call with written confirmation - +33 (0)1 47 70 59 50 Registered letter addressed to - ZENRENT SPopular

• How can I obtain my civil liability certificate?

  Once you have logged into your customer area, click on your home insurance in the "Insurance products" tab. This takes you to a page containing all the information on your insurance contract, such as cover, monthly amount and excess. A link indicating your number of documents. (https://storage.crisp.chat/users/helpdesk/website/a8953b3dd9f02000/56d34d46-c64c-40f8-96c2-438431Some readers

• How do I create my rental file?

  The rental file is the first approach to a landlord. In order to make a good first impression, it is important that it is complete. This includes both compulsory and optional documents. The aim is to show the owner or manager that you are serious and reliable. The compulsory documents in your file are : photocopy of both sides of your identity card (and of your guarantor if you have one) Three most recent payslips*(or those of your guarantor) or Two most recent balance sheets (ifSome readers

• What is the Hamon law?

  The main aim of the Hamon law is to strengthen consumer rights by introducing new rules, particularly in the area of insurance. You can now cancel your home insurance policy easily and free of charge after one year's commitment.  And if you want to cancel your contract to take out Depozen insurance, we can help you do just that.Some readers

• How do I update my password ?

  Here is the procedure to follow to change my password on my tenant dashboard To change your password, go to your personal space, tab my account. Then choose your new password. You will be automatically disconnected from your space, and will have to enter your new password to connect again. Forgot your password? Click here! If you have any questions, you can contact us through the chat at the bottom right of your screenSome readers

• What happens if I move?

  Here is the procedure to follow in case your are moving Your Depozen contract will end when you leave the rental. Once you have sent your notice to your landlord, you will be able to indicate your exit date from your tenant space which will then be validated by your landlord. Need help 🙋 ? Write to us at hello@depozen.com or via the chat on the right of your screen!Some readers

• How to add a payment method?

  Here is the procedure to follow to add a payment method To change or add a payment method, go to the "my account" tab bank details tab. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Some readers

• Is there a maximum deposit to use Depozen?

  To take out Depozen security deposit insurance, your rent must not exceed €4,000 excluding rental charges.Some readers

• I did not receive the link to create my account - Tenant

  Here is the procedure to follow if you have not received the link to create your account There are several reasons why you may not have received your login link: ❌ You entered the wrong email address when you entered your information to create your account. Don't panic, email us at hello@depozen.com with your email address so we can send you a link back. 🙅 Your email fell into your spam or promotional emails. If you still can't find your tenant area login email, email us at hello@dFew readers

• How do I change my email address?

  Here is the procedure to follow to change your email address You can directly modify your email address from your account dashboard in a few seconds 😊 Simply head to the My Account tab and follow the procedure. If you have any concerns, you can contact us through the chat at the bottom right of your screen (on your dashboard or on www.depozen.com) or at hello@depozen.com !Few readers

• How do I invite my property manager to subscribe to Depozen?

  Here is the procedure to follow to invite your manager to subscribe to Depozen You can invite your manager to subscribe to Depozen via your tenant area after creating your space by following this link. Fill in the information of your property and your manager. An invitation will be sent to your to them via email once this step is completed. Once your manager has completed your move-in date, you will be able to make your first payment, and siFew readers

• What is a security deposit?

  Learn more about the security deposit The rental deposit is the sum of money paid by the tenant to the lessor (owner or agency) when signing the rental contract. It serves as an insurace in the event of damage or unpaid rent during the rental period. The amount of the security deposit is equivalent to a maximum of one month's rent including charges (in the case of unfurnished rentals) or two months' rent including charges (in the case of furnished rentals).Few readers

• What does the Depozen contract commit me to as a tenant?

  Understand what your Depozen contract commits you to 🙆 Your contract commits you to: Pay monthly premiums for replacement of your security deposit until the end of your tenancy, or until the security deposit is paid to your landlord. You can decide at any time to stop Depozen by paying your security deposit. Reimburse Depozen for any damage at the end of the rental & unpaid rent. 🙋Your contract commits your landlord to: Not make false declarations of degradations.Few readers

• Is it possible to subscribe to Depozen as a family? As a shared flat?

  It is possible to take out Depozen insurance with a family or flat-share. The Depozen policy insures the home regardless of who the policyholder lives with. The other members of the household don't even need to give any information, as only one policyholder is responsible for the home.Few readers

• Is home insurance mandatory ?

  For tenants: whether the property is furnished or unfurnished, as a tenant it is compulsory to take out a home insurance policy. *Special case: if the property is in a condominium, you must take out a home insurance policy covering at least civil liability.Few readers

• Where can I find my invoices?

  Here is the path to follow to find your invoices To access your monthly invoices, go to your tenant dashboard, in "my account" tab. You can download any invoice by simply clicking on it 📃 Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• Are there any income requirements to subscribe to Depozen?

  Voici les exigences en matière de revenu pour souscrire à Depozen Depozen can cover you for housing where the rent excluding utilities is < 38% of your gross income or < 38% of your guarantor's gross income. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• Can Depozen act as a guarantor?

  No, Depozen cannot act as your guarantor. Depozen allows you to replace your security deposit with a small monthly payment, and also offers home insurance.  If you have problems finding a guarantor, you can consult the website of our partner SmartGarant, who can help you.  Take advantage of our promotional code for a free month at SmartGarant : SMARTDEPOZENFew readers

• How do I add a beneficiary ?

  To add a beneficiary to your contract, go to your personal space and add members to your household by clicking on "Add a household". You will then be able to choose whether you wish to add a flatmate, a family member such as a spouse or a child, for example.Few readers

• I can't access my tenant dashboard

  Here is the procedure to follow if you are unable to access your tenant dashboard Are you sure you have created your tenant space? To create your tenant space, click here. If you have created your space, you may have forgotten your password? Here is how to change it 👉 I forgot my password If you have any questions, you can contact us through the chat at the bottom right of your scrFew readers

• How do I use a promotional code?

  On the platform, before taking out insurance, you will be able to enter a promotional code if you have a valid one. You can do this at the subscription stage, just after the summary. If this doesn't work, make sure that the time limit for using the promo code has not passed or that it corresponds to the insurance selected.Few readers

• How do I terminate my contract before the end of my lease?

  Here is the procedure for terminating your contract before the end of my lease You can terminate your contract at any time. The only requirement is that you pay your landlord the security deposit amount on your lease agreement. Once your landlord confirms payment of this security deposit, we will proceed with the termination of your insurance contract with Depozen. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• How do I subscribe to Depozen as a tenant?

  Here is the procedure to follow to subscribe to Depozen as a tenant Subscribing to Depozen is done in 3 quick and easy steps: Go to the Depozen website and click on the Register button. Fill in the information requested to receive your tenant account link. Create your tenant space in two minutes, and add some information about your home and your manager. Complete your subscription and sign your insurance contract. If one of the parties does not sign the insurance cFew readers

• What is the bomb tax?

  The attack tax is compulsorily levied on all insurance policies covering damage, in accordance with article L422-1 of the Insurance Code.  This tax, established in solidarity with the victims of terrorist attacks and acts of terrorism, is set by the State and amounts to €5.90 per year and per policy concerned.Few readers

• My property manager/landlord has not received the account creation link

  Here are the different reasons why your manager may not have received the link to create their account There are several reasons why your manager/owner did not receive their space creation link: ❌ You entered the wrong email address. Don't panic, email us at hello@depozen.com with your manager/owner's email address so we can resend a link. 🙅 The email sent to your property manager/landlord has fallen into their spam or promotional emails. Ask them to check his spam. If they still cFew readers

• What happens if there is damage in the apartment I rent?

  Here is what will happen if there is damage to yout rental If there is damage, you will be required to pay your landlord. If you do not agree with your manager or landlord on the amounts due, you will be able to make a counter-review via your tenant dashboard. In the event of disputes, you can have a bailiff intervene at your expense. Need help 🙋 ? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• Can I make a claim?

  Here is the procedure for resolving an abusive claim by your landlord As a tenant, you cannot file a claim. But don't worry, in case of a claim by your landlord, Depozen teams will contact you quickly to discuss the damages reported by your landlord and agree on the best solution! Need help 🙋? Write to us at hello@depozen.com or via the chat on the right side of the screen!Few readers

• My card payment did not go through

  Here is the procedure to follow if your card has not gone through Don't worry, it can happen to anyone! There are several reasons for this: ❌ You did not authenticate your payment. The law now requires that all payments made be authenticated by your bank. You can authenticate your payment either directly in your bank's app (if you downloaded it on your phone), or by entering the code you received by text message at the time of payment. 😢 Your card is blocked. Have you putFew readers

• Does home insurance include civil liability cover?

  Our home insurance includes civil liability cover. We do not offer this cover as a separate product. However, you can carry out a simulation to protect your home using the following link. All our home insurance packages offer comprehensive third-party liability cover. Depozen's Multirisk home insurance (https://www.depozen.com/lFew readers

• Can I get a price simulation before taking out Depozen insurance?

  Yes, before you take out your policy, you will receive a personalised price based on the different characteristics of your home (number of rooms, size, etc.).  Go to our site to carry out a simulation now. Thanks to Depozen, you can save an average of 25% on your insurance.Few readers

• How do I determine the surface area of my home?

  The surface area of your home is important because it has a direct impact on the amount of your insurance premium. You must tell us the total surface area of your property as defined by the Carrez law. In most cases, you don't have to do this yourself, as the information is contained in your lease (if you rent) or your deed of sale (if you own). All you have to do is consult these documents and enter the information in your application form. If you don't have this information, youFew readers

• What happens if my landlord reports property damage ?

  Here is the procedure for disputing the claims made by your landlord If you wish to dispute the claim made by your landlord, you have the option of making a counter estimate via your space for the amounts requested. If no agreement has been reached after the exchange of estimates, you can choose to have an expert intervene (at your expense). This ensures complete transparency and impartiality in the handling of your landlord's claim. This expert will determine if your landlord's claim is juFew readers

• I forgot my password - Tenant dashboard

  Bellow is the procedure to follow if you forget your password Don't panic! You can change your password in two minutes. To do so: Click on the forgotten password button on the login page. If you are logged in to your tenant area, log out to access the login page (button at the bottom left of the screen). Fill in your email address in the dedicated space. Go to your emails, and click on the link that was sent to you. (Don't forget to check your spam or promotional emails iFew readers

• What is the coverage rate for the alternative to the security deposit?

  The rate of cover is 120% of the traditional security deposit. This means that Depozen insurance can cover the policyholder for up to 120% of the security deposit they would have had to pay if they had not taken out the insurance. For example, if your traditional security deposit is €600, you can be covered for up to €720 by taking out the Depozen alternative security deposit.Few readers

• How do I let my property manager know about Depozen as a tenant?

  Here is the procedure to follow to present Depozen to your property manager as a tenant Your property manager or landlord can find out more on our website in the manager tab and start their registration journey by clicking on the start button to create their personal space. And if they need additional information, they can contact us at hello@depozen.com 🙋We'll be happy to answer their questions!Few readers

• How do I add a manager to my property?

  Here is the procedure to follow to add a manager to my property To add a manager on your property, click on new rental on the home page, and fill out your property information, then add your manager. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• When will my insurance premium be debited ?

  For security deposit insurances: - Application fees are deducted immediately on subscription. - Monthly premiums are deducted once a month from the guarantee date. For non-occupant owner insurances: - An initial deduction is made pro rata to theFew readers