• How do I introduce Depozen to my tenant?

  Here are some tips to introduce Depozen to your tenants Your tenant can go to our website on the "tenant" tab, and start their registration by clicking on the "subscribe to Depozen" button to create their personal dashboard. We can provide you with documentation to introduce the platform to your tenants, so they can make an informed decision. If your tenant needs additional information, they can contact us at hello@depozen.com 🙋. We'll be happy to answer his or her questionSome readers

• Can I take out PNO insurance for my tenant(s)?

  PNO (Propriétaire Non Occupant) insurance is specifically designed for owners or co-owners who do not live in their property and rent it out to third parties. It is not intended for tenants, as they are not generally considered to be insured for liabilities arising from their occupation or use of the insured property.  However, it is necessary for tenants to take out comprehensive home insurance to protect themselves in the event of incidents and to cover their civil liability.Some readers

• Do you cover abroad ?

  For the moment, Depozen can only cover you in mainland France and Corsica. We are not yet present abroad and in the DROM COM.Some readers

• What happens if there are damages or unpaid rent?

  Here is the procedure to follow in case of unpaid rent In case of damage or unpaid rent, you simply have to make a claim in your personal dashboard "my claims" tab and fill in the requested information. The Depozen team will compensate you in less than 48 hours if the inventory of fixtures is signed by your tenant. Otherwise, in case of dispute by your tenant, here is the procedure 👉 What happens in case of a dispute with my tenant? (https://help.depozen.com/en/what-happens-iSome readers

• Is a PNO mandatory?

  No, non-occupant homeowner's insurance is not compulsory, except in the case of co-ownership since the Alur law of 2014.Some readers

• How do I introduce Depozen to a landlord as a property manager?

  Here are a few tips to explain the Depozen platform to your manager. Your landlord can go to the "landlord" tab on the Depozen website and start their registration process by clicking on the start button so they can create their owner space. We can also provide some documentation so you can introduce the platform through a detailed onboarding process. If your landlord needs additional information, they can contact us at hello@depozen.com 🙋 We'll be happy to answer their queFew readers

• I did not receive the registration link to my property manager/landlord dashboard

  Here is the procedure to follow if you have not received your registration link to the Depozen platform There are several reasons why you may not have received your login link: ❌ You entered the wrong email address when you entered your information. Don't panic, email us at hello@depozen.com with your email address so we can resend you a link. 🙅 Your email fell into your spam or promotional emails. If you still can't find your personal space login email, email us at hello@depozen.cFew readers

• What is obsolescence?

  Age refers to natural wear and tear caused by normal, prolonged use of the property, for example: faded paintwork worn floor coverings Damage caused by old age is the responsibility of the owner.  To distinguish between damage caused by obsolescence (for which the owner is responsible) and damage caused by deterioration (for which the tenant is responsible), the owner and tenant may decide to apply an obsolescence scale to avoid any conflict.  This grid defines a theoreticalFew readers

• How do I add a tenant to my property?

  Learn how to add a tenant to a property. To add a tenant to your property, click on the add a property button in your personal space, then fill in the information requested about your property. You will then be able to fill out your tenant information. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• How to update my email address?

  Learn how to change your email address You can directly modify your email address on your space my account in a few seconds 😊 If you have any questions, you can contact us through the chat at the bottom right of your screen (on your dashboard or on www.depozen.com) or at hello@depozen.com !Few readers

• How do I invite my tenant to subscribe to Depozen?

  Find out how to invite a tenant to join Depozen You can invite your tenant to join Depozen via your personal dashboard after creating it by adding a property. In this process, you will be asked to add a tenant to that new property. Click on the add property button, and then fill in the information about your property, your tenant and then your landlord: invitations will be sent to both of them. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screeFew readers

• How to add a landlord to my property (property manager)

  Learn how to add a landlord to your property as a property manager To add an owner on your property, click on the "add property" button, fill in the information requested on your property. You will then be able to fill out the landlord information and invite them to the Depozen platform. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• How to make a claim?

  Here is the procedure to make a claim on the Depozen platform To make a claim, go to your personal dashboard, in the "my claims" tab. Fill in the information requested to specify the purpose of your claim. The Depozen team will compensate you in less than 48 hours if the inventory of fixtures and fittings provided are co-signed by your tenant. Otherwise, in case of dispute by your tenant, here is the procedure 👉 What happens in case of dispute with my tenant? (https://help.depFew readers

• My tenant has not received his contract

  Find out what to do if your tenant has not received a contract to sign There are several reasons why your tenant may not have received their contract: ❌ You entered the wrong email address for your tenant in your personal space when you sent the contract. Don't panic, write to us at hello@depozen.com with your tenant's email address so we can resend their contract. 🙅 The email sent to your tenant has reached their spam or promotional emails. Ask your tenant to check their spam. IfFew readers

• My landlord has not received a contract to sign (property manager)

  What should I do if a landlord has not received a contract to sign for a property? There are several reasons why your landlord may not have received their contract: ❌ You entered the wrong email address for your landlord in your manager area when sending the contract. Don't panic, write to us at hello@depozen.com and tell us your owner's email address so we can resend their contract. 🙅 The email sent to your owner fell into his spam or promotional emails. Ask your landlord to checkFew readers

• I forgot my password for my property manager/landlord dashboard

  Here is the procedure to follow if you have forgotten your password Don't panic! You can change your password in two minutes! To do so: Click on the forgotten password button on the login page. If you are logged in to your personal space, log out to access the login page (button at the bottom left of the screen). Fill in your email address in the dedicated space. Go to your emails, and click on the link that was sent to you. Don't forget to check your spam or promotional emails ifFew readers

• Is there a minimum contract duration?

  Find out more about the duration of your contract. No. Signing a contract with Depozen does not commit you to any minimum duration of use of the product. You will receive the same compensation as with a traditional security deposit, regardless of the length of your tenant's rental period.  Your tenant can cancel their Depozen insurance contract at any time. However, if your tenant terminates the contract during the rental period, we advise you to collect your security deposit fFew readers

• How do I add a property via my dashboard?

  Here is the procedure to follow to add a property on the Depozen platform To add a property in your personal space, click on the add a property button and fill in the information requested. If you are missing any information, don't panic! You can already save the ones you know about and update the missing information at any time. Need help 🙋? Write to us at hello@depozen.com or via the chat on the right of your screen!Few readers

• What does Depozen cover ?

  Here is the coverage you get with Depozen Depozen insurance covers you for 120% of the security deposit (maximum of one month's rent excluding charges for an empty rental and two months' rent excluding charges for a furnished rental).Few readers

• I can't access my property manager/landlord dashboard

  Here is the procedure to follow when you can't access your space Are you sure you have created an account on the Depozen platform? To create your account, click on the "use Depozen" button on the www.depozen.com homepage. If you have created your space, you may have forgotten your password? Here is how to change it 👉 I forgot my password. It is another case of fiFew readers

• How do I terminate my contract before the end of my tenant's lease?

  Here is the procedure to follow in order to terminate your tenant's Depozen contract The termination of the Depozen contract is done after you have entered the date of your tenant's departure in your personal space. The tenant is no longer obligated to pay the monthly subscription after leaving the premises. Nevertheless, we continue to cover you until any damage is compensated. Need help 🙋? Write to us at hello@depozen.com!Few readers

• How do I sign up for Depozen as a property manager/landlord?

  Here is the procedure to follow to register on the Depozen platform You can send the following link to your tenant: https://www.depozen.com/. By clicking on the registration button, your tenant will be able to create his or her own space and fill in as much information as possible about the insured property. Once this first step is done, your tenant can invite you to fill in your information, verify their's and sign the contract.  If you wish, you can also stFew readers

• What is the purpose of a PNO?

  PNO (Propriétaire Non Occupant) insurance is a type of home insurance specially designed for homeowners who own a property in which they do not reside and which they rent out to third parties. It complements the insurance taken out by the tenant and the co-ownership association, providing comprehensive protection for your property. It is important to note that under the 2015 Alur law, PNO insurance is compulsory when the property is co-owned.Few readers

• How to invite a staff member on Depozen?

  Here is the procedure to follow to invite a staff member on Depozen To invite a colleague/staff member to Depozen, go to your manager dashboard, my account tab and click on the invite a colleague. Your colleague will receive an invitation to create their Depozen account and will be able to invite tenants via their dashboard themselves. Need help 🙋 ? Write to us at hello@depozen.com or via the chat on the bottom right of your screen!Few readers

• What happens if my tenant moves?

  Is your tenant moving? Here is the procedure to follow Your Depozen contract will end at the same time as your tenant's departure. Once you have received your tenant's notice, you will be able to confirm your tenant's move-out date via your personal space. You will also be able to confirm the date of departure of your tenant from his tenant space. You will receive an email inviting you to confirm this exit date. Please note: a tenant cannot make his exit date official by himself, wFew readers

• What does the Depozen contract commit me to as a property manager/landlord?

  Here are your commitments when you sign up for a Depozen contract 🙋Your contract commits you to: Not to make false declarations of damage. To provide Depozen with entry and exit inventories in order to activate your compensation in case of damage or unpaid rent. You can now fill in your RIB within your personal dashboard "my account" tab, so that you don't waste time at the end of the rental. 🙆 Your contract commits your tenant to: Pay the monthly premiums for the reFew readers