• Am I covered in the French overseas departments and territories?

  You are covered in Metropolitan France and Corsica, but our service is not yet available in the DROM COM.Some readers

• How do I make a claim?

  Here is the procedure for making a claim. Depozen has a mission: to make renting more affordable and equal, while building trust between tenants and owners. However, if things don't go as planned, here is the procedure to follow so that we can find a solution together: Tell us in detail what is wrong by answering this dedicated form If you are still not satisfied with our response or solution, you can contact our complaints department by returning an email or by sending a letter to ouSome readers

• When will my insurance cover start?

  When you take out your home insurance, you must enter a guarantee date. This is the date from which you will be covered by your insurance.  Please note that if you are moving into a new rental property, the guarantee date must correspond at the latest to the start date of your residential lease.Some readers

• I'm moving house, what steps do I need to take?

  When you move house, it's important to let us know. You can contact us via chat or send us your new address and the date of your move by e-mail to hello@depozen.com. Once we have this information, we'll be able to set up a new contract to insure your new home, or start the process of cancelling your current contract!  For more information, you can consult our moving home checklist.Few readers

• What is the deadline for reimbursing the landlord following the inventory of fixtures?

  With Depozen: In the event of damage to the property, the landlord will be reimbursed within 48 hours following the departure inventory.   Without Depozen: it takes an average of 3 months and 12 days for an owner to be reimbursed for a rental where Depozen has not been implemented.Few readers

• Does comprehensive home insurance cover shared accommodation?

  Depozen MRH (Multirisks  housing) offers comprehensive cover for shared accommodation, including the whole property.  You can add up to three flatmates to your policy at no extra cost. This way, they will benefit from cover similar to yours, including protection for furniture, valuables and civil liability. (https://storage.crisp.chat/users/helpdesk/website/3c6224e4b40df400/343dFew readers

• What is a deductible?

  The deductible is the amount that will be deducted from any reimbursement you may receive from Depozen. For example, if you were to be reimbursed €4,000 with a franchise of €170, your reimbursement would be €3,830. The higher the deductible, the lower your monthly premiums. However, in the event of a claim, you will have to pay more. It's up to you to choose what you prefer.Few readers

• What documents do I need to take out security deposit insurance?

  No documents are required to take out our security deposit insurance, just like our multi-risk home insurance! All you need is your landlord's acceptance of Depozen insurance before you can finalise your policy.Few readers

• Do I have to subscribe to Depozen before I have my lease?

  In most cases, the tenant is asked to pay the security deposit before moving in. In this case, you will need to sign up to Depozen before you move in.  However, the landlord may agree to the deposit being paid after the move-in, in order to facilitate payment. If this is the case, you can sign up to Depozen even after you've moved in!Few readers